Purposes

• Management of the established relationship with the user or website user. 
• Contact: Addressing your general information request about any of the services we offer, whether our own or from third parties, through various means including telephone, SMS, WhatsApp, email, and/or phone call.
• Sale: To duly respond to your request to receive an offer for your property. 
• Purchase: To duly attend to your property reservation request or to arrange a viewing or phone call. 
• Rental: To duly attend to your property reservation request, and to schedule a viewing. 
• Mortgages: To duly respond to your request for a personalised mortgage study, and to your contact request. 
• Sales management: Properly attend to your request for information about the real estate brokerage service.
• Identification and recording of operations in accordance with the law, as an obligated entity in the prevention of money laundering and financing of terrorism.
• Private Area: To manage the customer registration as a user in the private area, and to duly attend to any incidents related to the property. 
• Cookies: to maintain the registered login, to keep the shopping basket up-to-date and to provide statistics associated with the use of the Site, location of our offices and anti-spam systems (captcha). You can check the purposes of cookies in our cookie policy.
• CLIKALIA may send you commercial information through various means (telephone, email, WhatsApp, and SMS), regarding products or services of the company that are similar to those you have previously contracted and that may be of interest to you. Specifically, it may send you information about changes in the conditions of the properties you are interested in, such as price drops or increases, other properties in the area of your interest, and ancillary home security services (alarms, PAO doors, real estate administrative management, renovations, furniture, etc.). We inform you that you can always oppose this treatment by sending an email to dpo@clikalia.com.

We inform you of the existence of advertising exclusion systems aimed at preventing the sending of commercial communications. The list of these systems is available at the electronic headquarters of the AEPD here.

• Management of participation in events, contests, and raffles that we initiate.
  The call will be recorded for the purpose of understanding incidents related to customer service and improving our quality system.
  The data requested are necessary for the management of users' activities through the website.

The data requested is necessary to manage users’ activities on the website.

The legal basis for the processing is the establishment of the contractual relationship at the time of the request for the service in question and the consent given by the user by ticking, where applicable, the corresponding box for acceptance of the Privacy Policy that applies in each case, and the acceptance of commercial communications from the Group, the application of Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, and other related regulations.

In the case of Call Centres, the basis for the processing of data is the proper performance of the relationship between the parties, as well as the legitimate interest of the data controller in being aware of possible incidents or areas for improvement in its quality system.

Para el envío de información comercial referente a productos o servicios de la empresa que sean similares a los que usted ha contratado con anterioridad y que puedan ser de su interés, la base de legitimación será el interés legítimo. Le informamos que se ha procedido a realizar la ponderación del interés legítimo y los derechos de los interesados. 

The fields of the contact form marked with an asterisk (*) are considered to be mandatory fields that must necessarily be completed to permit us to manage the subject of the form. If you do not provide such information, it will not be possible to meet your request.

See our cookie policy for information on the cookies necessary for the operation of the website.

• Contact details will be retained for the time necessary to provide the services requested and unless their erasure is requested.
• Data related to the prevention of money laundering will be retained for 10 years.
• Please refer to our Cookie Policy to identify the validity of each cookie.
• Contact details for the dispatch of commercial communications will be retained until their erasure is requested. 
• Contact details for sending commercial communications based on legitimate interest will be kept for a period of one year, provided that their deletion has not been requested.
• Call recordings for quality purposes will be retained for a period of 4 years.
• As a general rule, such data may be retained should it prove necessary for the purposes of complying with the various limitation periods associated with legal obligations or for bringing and conducting legal proceedings.

• Companies that form part of the CLIKALIA Group for the management of the different services offered. Specifically, we may transfer your data in the following cases, provided that you have given your consent:
  • If you are interested in receiving information about home renovation and furniture management, your data will be shared with CLIPISO REAL ESTATE III S.L.U. Please refer to their privacy policy.
  • If you are interested in obtaining information about financing, your data will be shared with CLIKALIA HIPOTECAS S.L.U. Please refer to their privacy policy.
  • If you are interested in ancillary services such as alarms, security, PAO doors, and management of procedures related to real estate operations, your data will be transferred to CLIPISO DESARROLLO S.L.U.
  • If you want to receive information about insurance services, your data will be shared with CLIKALIA MEDIACIÓN DE SEGUROS S.L.U.
  • If you have sent us a purchase offer for a property that is outside the area that Clikalia establishes for the sale and purchase of properties, your data would be transferred to CLIPISO DESARROLLO S.L.U., to offer the sales management services. Please consult their privacy policy here.
  • If the user consents to receiving information about financing, their data will be shared with CLIKALIA HIPOTECAS S.L.U. in order to conduct a personalized study. For more information, consult the Data Protection Information for Mortgages.
• To third parties with whom Clikalia has formalized commercial collaboration agreements for the promotion of its products and services, specified in the terms and conditions of each product or service.
• To third parties with whom Clikalia has formalized collaboration agreements for the provision of maintenance, repair, etc., services.
• The use of the Stripe payment platform will involve the international transfer of data from users who make payments for the provided service to the United States, which is a participant in the Data Privacy Framework Adequacy Decision, allowing the flow of data from European citizens to the United States.
• Web analytics service managers: The Site has enabled Google Analytics services provided by Google LLC.
• Interaction with users through the use of this tool entails the international transfer of analytical and technical data relating to the Site. 
• Data subjects on social media: Clikalia uses social networks. Interaction with users through the use of such profiles or tools entails the international transfer of data (analytical and technical) to the servers of the social network.
• If applicable, to Official Bodies in compliance with Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism and other related regulations.