Legal information
Mortgage Privacy Policy
CLIKALIA, in accordance with current legislation on the Protection of Personal Data, informs users of the website clikalia.es (hereinafter, the Website) about the Privacy and Data Protection Policy that will be applied in the processing of personal data voluntarily provided by the User when accessing the website.
By providing CLIKALIA with personal data through the Website's electronic forms and by checking the corresponding acceptance box, the user expressly consents to CLIKALIA processing these data according to the terms of this Privacy and Data Protection Policy and for the purposes stated herein.
CLIKALIA informs users of the Website that their personal data will only be collected when adequate, relevant, and not excessive in relation to the specific, explicit, and legitimate purposes for which they were obtained. They will be deleted when no longer necessary for such purposes or upon request by the data subject exercising their right to deletion.
CLIKALIA declares its commitment to comply with current data protection legislation at all times.
The personal data provided will be processed by the Company and used in accordance with the following information.
CLIKALIA HIPOTECAS S.L.U. INFORMATION ON THE PROTECTION OF PERSONAL DATA | |
| Data controller | CLIKALIA HIPOTECAS S.L.U. NIF [Tax Identification Number] B88467196 Address at Calle Álvarez de Baena 2, 28006, Madrid Contact: dpo@clikalia.com |
| CLIPISO DESARROLLO S.L.U. acts as a service provider company, responsible for processing, for the comprehensive management of the entities that make up CLIKALIA. | |
| Data source | The data comes from Clikalia's own website, from some of the companies within the Clikalia Group listed in the Legal Notice, if consent has been given, from social networks where the Group is present, from third parties with whom the Group has formalized collaboration agreements, or from different portals where the information request was submitted. |
| Purposes |
We also inform you about the possible recording of telephone operations to ensure transparency in their execution and any contact with you, as well as for service quality purposes. |
| Additional Purposes | If you provide your consent, your data will be processed for the following additional purposes: Sending information from Clikalia Group companies or third parties on commercial communications, including electronic means such as SMS, WhatsApp, email, and/or telephone calls regarding any product or service from Group companies. |
| Lawfulness and retention | The legal basis for processing is the establishment of a contractual relationship with the request for the relevant service and the consent granted by the User by checking, where applicable, the corresponding privacy policy acceptance box, and acceptance of commercial communications from the Group, the application of Law 10/2010, of April 28, on the prevention of money laundering and the financing of terrorism, and other related regulations. For Call Center activities, the basis for data processing is the proper execution of the relationship between the parties, as well as the legitimate interest of the data controller to be aware of potential incidents or areas for improvement in their quality system. For sending commercial information about products or services similar to those previously contracted and potentially of interest to you, the legitimate interest serves as the legal basis. We have conducted a legitimate interest assessment taking into account the rights of data subjects. |
| Fields marked with an asterisk (*) in the contact form are necessary for the management of its purpose. Failure to provide them will prevent us from attending to your request. Please consult our cookie policy for information on cookies necessary for the website's operation. | |
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| Recipients of international transfers and assignments |
No International Data Transfers are foreseen. |
| Rights of data subjects | You may exercise your rights of access, rectification, erasure, portability and restriction or right to object by writing to dpo@clikalia.com |
| Data subjects have the right to withdraw the consent given. | |
| Data subjects have the right to lodge a complaint with the Supervisory Authority (Spanish Data Protection Agency: www.aepd.es). | |
The user is solely responsible for the accuracy of the data provided to the Company.
The Company implements the necessary technical and organizational measures to ensure the security of personal data contained therein and to prevent its alteration, loss, unauthorized processing, or access, taking into account the state of the technology, the nature of the data, and the risks they are exposed to.
The Website has an SSL Certificate (Secure Socket Layer) to ensure data transmission security between your browser and our Website.
The secure server establishes a connection so that the information is transmitted encrypted, ensuring that it is only intelligible to the user's device and the Website's device. By using the SSL protocol, the following is guaranteed:
To verify that you are in a secure environment, the Customer should check that the verification page's address starts with https://
You can also identify the Website as secure when a padlock icon appears in the browser's address bar.
Finally, you can verify the presence of the SSL certificate by checking the properties of the Website in your browser, where you should consult its characteristics.
Any changes made to the Privacy Policy and information management practices will be promptly reflected, allowing the Company to add, modify, or delete said privacy policy as deemed necessary.
Under no circumstances will the Company modify policies or practices to make them less effective in protecting the personal data of our clients stored previously, without the prior consent of the affected clients.
Last revision July 2024.