We would like to inform you that, in compliance with current data protection regulations, we use first-party and third-party cookies. 

What is a cookie?

A cookie is a file that is downloaded to the user’s device when accessing a website or app, for the purpose of storing and retrieving information about the browsing activity on the device. 

In general, they allow us to obtain data related to users and can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information about your browsing habits, or customizing how content is displayed. The specific uses we make of these technologies are described below.

What types of cookies exist, which ones are used, and for what purpose?

• Depending on the entity that manages them:

First-party cookies: are those sent to the user’s terminal device from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.

Third-party cookies: are those sent to the user’s terminal device from a device or domain not managed by the publisher, but by another entity that processes the data obtained through the cookies.

• Based on how long the cookie remains active on the device:

Session cookies: are temporary cookies that remain in your browser’s cookie file until you leave the website or app, so none are stored on the user’s device. The information obtained through these cookies is used to analyze traffic patterns on the website or app. Ultimately, this allows us to provide a better experience by improving content and making it easier to use.

Persistent cookies: are stored on the device and are re-identified each time the user visits the site. A persistent cookie can be accessed and processed for a period defined by the cookie issuer; after that date, it will cease to function.

The Clikalia Group uses the following cookies:

• Technical cookies: are those that, whether processed by us or by third parties, allow the user to navigate a website, platform, or app and use the various options or services available there, including traffic control and data communication, session identification, access to restricted areas, recalling the elements that make up a reservation, completing the reservation process, managing payment, controlling fraud related to service security, submitting a request for registration or participation in an event, and using security features while browsing.
• Functional cookies: This website uses first-party cookies that allow the user to access the service with certain predefined general features based on a series of criteria related to the user’s device and interface. We use functional cookies to enable you to manage the following features: language, regional settings from which you access the service, and payment currency.
• Analytics cookies: are cookies that allow us to track and statistically analyze the behavior of the users to whom they are linked, in order to understand the use of the services offered. To do this, we analyze your browsing on our website in order to improve the products or services we offer you.
• Behavioral advertising cookies: these are first-party or third-party cookies that allow us to analyze your browsing habits and develop a specific profile to show you advertising related to your browsing profile. 

This website uses third-party technical cookies owned by Google, LLC, as well as OneTrust, LLC.  For more information about these providers, visit the “Information on International Data Transfers” section of this Policy.

The website uses third-party functional cookies owned by Zendesk, Inc. You can find more information about these cookies in the “Information on International Data Transfers” section of this Policy.

This website uses third-party analytics cookies owned by Google, LLC, Unbounce Marketing Solutions, INC, and Hotjar, Ltd. For more information, visit the “Information on International Data Transfers” section of this Policy.

This website uses third-party behavioral advertising cookies owned by Google, LLC and YouTube. For more information, please visit the “Information on International Data Transfers” section of this Policy.

Below, we provide more detailed information about the types of cookies used by this website:

How long are cookies stored?

The cookies used on this website will be stored on your device for as long as necessary to fulfill the purpose for which they were installed, and for a maximum period of two (2) years, unless you choose to delete them through your browser settings, as indicated in the relevant section of this Policy.

Information on international data transfers.

Personal data obtained through cookies owned by Google, L.L.C.—an entity established in the U.S. and adhering to the Data Privacy Framework Adequacy Decision, which enables the flow of personal data of European citizens to the United States and has been in effect since July 10, 2023—will be subject to international transfer. 

You can find more information via the following links:

• Google, LLC: https://support.google.com/tagmanager/answer/7207086?hl=es

Likewise, your personal data obtained through cookies owned by Hotjar, Ltd., an entity located in the United Kingdom and covered by the Commission's Adequacy Decision of June 28, 2021, which enables the flow of data from European citizens to the United Kingdom, will be subject to international transfer.

• You can also find more information by clicking the following link: https://www.hotjar.com/legal/support/dpa/

Personal data obtained through cookies owned by OneTrust, LLC, an organization located in the US and adhering to the Data Privacy Framework Adequacy Decision, will also be subject to international transfer. For more detailed information on this data processing, please visit:

• OneTrust, LLC : https://www.onetrust.com/privacy-notice/

Personal data processed in connection with the use of cookies owned by Zendesk, Inc. may be subject to international transfers. Zendesk, Inc. is a company based in the United States and is a signatory to the Data Privacy Framework Adequacy Decision. For more information on data processing by Zendesk, Inc.:

• Zendesk, Inc.: https://www.zendesk.es/company/agreements-and-terms/privacy-notice/#supplemental-information-for-the-eea-switzerland-and-the-uk

We guarantee that the necessary safeguards will be taken to protect the confidentiality, integrity, and availability of your data.

Who uses cookies?

The information obtained through cookies will be processed for the purposes and within the timeframes indicated in this Policy.

If you accept third-party cookies, you must delete them from your browser settings or from the system provided by the third party itself.

The legal basis for this processing is the user’s consent, provided through the cookie settings; however, the user may refuse the use of cookies through the mechanisms indicated below.

How do I change my cookie settings?

To review your cookie settings on this website, go to the Settings Panel. 

You can also configure settings related to the digital footprint stored in your browser by accessing the help or support sections listed below:

• Microsoft Edge: You can consult Microsoft Support or the browser's Help section.
• Firefox: You can consult Mozilla support or the browser's Help section.
• Chrome: You can consult Google Support or the browser's Help section.
• Safari: You can consult Apple support or the browser's Help section.
• Android: Go to Menu > Settings > Security & Privacy > Accept Cookies to enable or disable the checkbox. For more information, please consult Google Support

Please carefully read the instructions provided in the help or support sections, as well as how to enable “incognito mode,” send the “Do Not Track” (“DNT”) request to limit tracking of your browsing on certain websites, and how to unblock certain cookies in your browser.

Updates and changes to the Cookie Policy.

The cookies appearing on this website may vary over time and do not always depend directly on our management or maintenance. Therefore, we conduct periodic reviews to ensure that this policy is up to date and adapted to any changes that may occur.

Grupo Clikalia is not liable for any legal or technical issues arising from your failure to comply with the recommendations included in this policy, nor for the content or accuracy of third-party privacy policies.

This Cookie Policy may be modified to comply with new legal or regulatory requirements or to adapt to the instructions of the Spanish Data Protection Agency. Therefore, we recommend that you review it periodically.

Users' rights regarding data protection.

For more information on the processing of your personal data, as well as to exercise your rights, visit our Privacy Policy or contact us via email: dpo@clikalia.com  

Last updated: 05/20/2026